Terms And Conditions

Terms and Conditions for Animal Adoptions

Welcome to FrogSmiles.com. If you are electing to adopt a reptile for sale including but not limited to a forgs for sale, a panther chameleon for sale, a crested gecko for sale, gargoyle gecko for sale, leopard gecko for sale, turtle for sale or tortoise for sale,  you are agreeing to comply with and be bound by the following terms and conditions of use, which governs us relationship with you in relation to the aforementioned adoption regarding the tortoise sale or turtle sale.

The term “FrogSmiles” or “us” or “we” refers to the owner of this company. The term “you” or “your” refers to the customer visiting our website for the purpose of adopting a Turtle.

All animal / live reptile for sale adoptions are subject to the following Terms and Conditions of use:

You agree that you are not obtaining any Tortoise or turtle under 4″ from us to be used as a pet and are buying for educational purposes only.

FrogSmiles.com makes no promises or assertions as to the length of time that a turtle/tortoise or any other animal may live or remain healthy. We only guarantee they arrive live and well and have a 7-day guarantee on their health.  You will need to purchase all the required items to properly house your tortoise or turtle including their habitat, substrate, food and water bowls,  heating element, UVB 10.0, or greater lamp.  You also agree to purchase proper tortoise chow, turtle food, or live insects (box turtle owners) as well as greens and all other required food from the date that your tortoise or turtle arrives forward.  You agree that if your tortoise or turtle does not survive the 7-day guarantee as a result of ANY of the above items missing from care that you WILL notify us that your animal did pass away but also point out that you did not have the required items.  If this is the case we will still help to replace the animal at a reduced cost.


We reserve the right to hold shipping for weather and/or any other reason for the safety of the animal in transit. Cutoff for same-day shipping is 3:30 PM EST.

Sexing Animal Guarantee:

We do our best to sex the reptiles we sell, however, we cannot guarantee sex for anything that is purchased other than adults.  We are accurate on most juveniles but we do make mistakes, and some animals do not show their sex as early as others, depending on many factors.


Requested Cancellations or returns:

No live animals are returnable once they leave our facility.  We raise Captive-bred animals only and do not risk any cross-contamination, therefore once an animal leaves our facility, it cannot be returned.  We do have the right to make exceptions in extreme situations, however, live animals should not be purchased if you are not already prepared to care for them properly,  having invested the time to educate yourself in the proper care of the new pet you are purchasing.  If a return is authorized OR an order is canceled once it is placed, a CANCELLATION FEE of 20% will be deducted from your total, as we are charged a fee when processing a return by the credit card processors.  In addition, our live animal inventory, as well as website inventory numbers, must be adjusted as well.

All individuals engaging in a business relationship (for example engaging in a purchase or adoption) with we us at least 18 years of age or older.

You agree that you understand that Geckos, Chameleons, Turtles, Tortoises as well as, many other animals and reptiles have the ability to carry and transmit Salmonella and you should wash your hands after handling.

You agree to use your Turtle or Tortoise that you receive from FrogSmiles for a bona fide scientific, educational, export, or exhibit purpose only.

You agree that you understand that Salmonella is a serious disease and that Turtles even if they are free of it now can contract salmonella at any time, and that it is not recommended to allow small children to handle Turtles unsupervised. You also agree not to hold TortoiseTown.com or anyone associated with FrogSmiles responsible for any death, sickness, or illness caused by any Turtle or Tortoise that may contain Salmonella.

You understand that a tortoise for sale or turtle for sale or any reptile for that matter that is not properly cared for (timely water changes, proper filtering of the water, etc.) can possibly carry Salmonella or other illness.

You agree that we don’t imply that your Turtle or Tortoise cannot have Salmonella now or that it will not get it in the future.

You agree to remain in compliance with all state and federal laws that pertain to possessing a Turtle or Tortoise. 

You agree that any Turtle or Tortoise with a carapace length of fewer than four inches that you obtained from us will not be used as a pet in any way, shape, or form.

Caution: Turtles or Tortoises may transmit bacteria causing disease in humans. It is important to wash the hands thoroughly after handling Turtles or Tortoises or material that had contact with Turtles/Tortoises. Do not allow water or any substance that had contact with Turtles/Tortoises to come in contact with food or areas where food is prepared. Make sure that these precautions are followed by children and others handling Turtles.

*Warning Be aware Due To The Complexity Of Live Animals, No Live Animal Order May Be Cancelled, Returned And OR Disputed. 

If you have any questions regarding the conditions of use you may email us here

All orders must be paid for in full before they can be processed and prepared for shipping. Money orders and personal checks will be required to clear through your bank before they can be processed and prepared for shipping. When paying for your order with a check or money order please allow additional time for proper forwarding of your payment. Normally, these payment methods will require an additional 10 business days to process. If you should elect either of these payment methods and have any questions, you can contact us.


The name, item number, and description of the item(s) you wish to purchase.

Please be sure that all handwriting is clear and legible, so as not to prevent the timely processing of your request.

Terms And Conditions for buying a Turtle or Tortoise, or any reptile for sale from FrogSmiles

Terms & Conditions Part 1

Welcome to FrogSmiles.com. If you continue to browse and use our web site, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy governs FrogSmiles relationship with you in relation to this website.

FrogSmiles.com  makes every effort to keep our website up and running properly. However, we take no responsibility for, and will not be liable for, the web site being temporarily unavailable due to technical issues beyond our control.

The use of this web site is subject to the following terms and conditions of use:

The content contained within this website is for general use and information only. The aforementioned content is subject to change without notice.

Our section labeled shipping and returns is also considered part of our terms of use.

We do not provide any warranty or guarantee as to the accuracy, dependability, accessibility, correctness, presentation, comprehensiveness, or suitability of the information and materials found or offered on this web site for any particular purpose.

Your use of any information or materials on this web site is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this web site meet your specific requirements. You hereby indemnify, defend, and hold us and our affiliates and our officers, directors, owners, agents, information providers, affiliates, licensors and licensees harmless from and against any and all liabilities and costs incurred in connection with any claim arising out of any breach by you of this agreement or claims arising from your use of our web site. You shall cooperate with us in the defense of any claim. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

This web site contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced on this web site which are not the property of, or licensed to, FrogSmiles are acknowledged on the web site.

Unauthorized use of this web site may give rise to a claim for damages and/or be a criminal offense.

Periodically this web site may also include links to other web sites. These links are provided for your convenience to provide further information. They do not signify that we endorse the web site(s). We have no responsibility for the content of the linked web site(s).

If your turtle or tortoise of purchase is less then 4″ of overall length you agree that you are purchasing for scientific or educational purposes only.

Your use of this website and any dispute arising out of such use of the web site is subject to the laws of the state.